Presenter Information

Hunter Kraatz

Date

5-3-2021

Faculty Sponsor

Amy Everitt

Abstract / Description

Analyzing outcomes reports is a key component to assess quality of care in healthcare. Examining satisfaction of services is one of the main roles of the quality assurance department in the healthcare field. Satisfaction surveys are a main identifier of the overall big picture of quality of care and provide insight on how the company is preforming, and areas in which it can improve. Feedback from anonymous satisfaction surveys allows health system administrators to identify and respond to patterns of performance and further help the organization as a whole improve its quality of care. Such analysis allows a conclusion of where the organization stands in its care. This project conducted at Bridgewell of MA gathered, graphed, and analyzed satisfaction data of Bridgewell’s services through the quality assurance perspective. Such services were broken down by affiliation, and data was collected for persons receiving services, family guardians, as well as external stakeholders.

Academic Department

Healthcare Studies

COinS
 

Quality Assurance: Satisfaction Analysis Of Bridegwell's Services Through Data Extraction

Analyzing outcomes reports is a key component to assess quality of care in healthcare. Examining satisfaction of services is one of the main roles of the quality assurance department in the healthcare field. Satisfaction surveys are a main identifier of the overall big picture of quality of care and provide insight on how the company is preforming, and areas in which it can improve. Feedback from anonymous satisfaction surveys allows health system administrators to identify and respond to patterns of performance and further help the organization as a whole improve its quality of care. Such analysis allows a conclusion of where the organization stands in its care. This project conducted at Bridgewell of MA gathered, graphed, and analyzed satisfaction data of Bridgewell’s services through the quality assurance perspective. Such services were broken down by affiliation, and data was collected for persons receiving services, family guardians, as well as external stakeholders.

 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.