Presenter Information

Jennifer Noel

Date

12-2020

Faculty Sponsor

Kimberly Waller

Abstract / Description

Quality assurance is one of the key factors in assessing the quality of care in the Healthcare industry. This process involves collecting data from stakeholders and analyzing the results which determines the level of satisfaction. There are several tools used to retain this data some of the most common types include anonymous surveys. This study consists of exploring different data collecting tools that would involve gathering information in real time. Bridgewell's quality assurance department utilizes online - Survey Monkey as well as physical surveys to collect data from stakeholders. In this study, the survey was reconstructed on the Google Form platform and test runs were conducted to determine possible outcomes. This concluded that Google Forms was more convenient and would allow for frequent feedback compared to previous methods of collecting data. The significance for this project was to create a new tool that will allow Bridgewell the opportunity to access the quality of care and provide feedback more consistently.

Academic Department

Healthcare Studies

COinS
 

Bridgewell & Exploring New Tools For The Satisfaction Survey

Quality assurance is one of the key factors in assessing the quality of care in the Healthcare industry. This process involves collecting data from stakeholders and analyzing the results which determines the level of satisfaction. There are several tools used to retain this data some of the most common types include anonymous surveys. This study consists of exploring different data collecting tools that would involve gathering information in real time. Bridgewell's quality assurance department utilizes online - Survey Monkey as well as physical surveys to collect data from stakeholders. In this study, the survey was reconstructed on the Google Form platform and test runs were conducted to determine possible outcomes. This concluded that Google Forms was more convenient and would allow for frequent feedback compared to previous methods of collecting data. The significance for this project was to create a new tool that will allow Bridgewell the opportunity to access the quality of care and provide feedback more consistently.

 

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