Rachel Newell

Degree Type


Degree Name

Bachelor of Science in Business Administration (BSBA)

Date Information

May 2020


Business Administration

First Advisor

Robert Daniell


Marketing is crucial for the success of any business. The goal of this thesis is to create a 1 year marketing plan for The Zoo in Forest Park, in Springfield, MA. The Zoo in Forest Park is a private non-profit zoo located in the middle of a public park. The Zoo in Forest Park opened 125 years ago and has undergone several large changes throughout their years of operation including downsizing to their current size of 735 acres. The primary change they are attempting to currently undergo is that they would like to change their focus from entertainment to education, rehabilitation, and conservation. The marketing plan will create a strategy for rebranding The Zoo based on a situation analysis, product analysis, and competitive analysis. This plan will be used by The Zoo in Forest Park to update their old marketing materials, host new events and recreate more programs that reflect the new mission of education, conservation and rehabilitation.